Cleaning Company Resources

Human Resources


You can download our templates to help you on a wide range of topics. Get templates to help you with:

Best practice guides

The Fair Work Ombudsman's best practice guides aim to help small businesses and employees with a range of workplace issues. By adopting best practice initiatives, employers and employees can achieve happier, fairer and more productive workplaces.

Each guide has a checklist to help achieve best practice.

The Fair Work Ombudsman's best practice guides cover the following topics:

Fact sheets

The Fair Work Ombudsman's fact sheets outline minimum rights, responsibilities and entitlements under Australian workplace laws, as well as information about us.

They provide information and advice on a range of topics. These are:

Pay Rates

The full version of the award from the Fair Work Commission can be found by clicking on the link below:

To download a copy of the official Pay Guides from the Fair Work Ombudsman please click the links below:

Tendering for Work

Where to find tender work

Commercial tender websites

Several commercial websites can research and identify relevant government tender opportunities for your business, removing the need for you to do tender searching. Some also provide dedicated consultancy support, access to templates and checklists to support tender development. These can normally be accessed by paying a fee for service.

Commonly used commercial tendering websites include:

Note: The above is not a definitive list and there may be other commercial tendering websites you can use. Look for these online using your preferred search engine.

Each year, federal, state and local governments make thousands of tender requests to the private sector for the supply of goods and services. But there is no single marketplace where your business can access government tendering opportunities. Instead, different government agencies advertise tenders through their own websites, essentially operating as separate marketplaces.

The following are some of the main websites you can use to find information about government tenders.

Queensland Government tenders

The Queensland Government advertises tender opportunities on the QTenders website. Register on this website to receive personalised email alerts for government tenders that are relevant to your business, as they are published.

Watch these webisodes to find out how to register as a supplier and search for tender opportunities on the QTenders website.

Opportunities also exist to compete for Queensland Government works within the Building, Construction and Maintenance services category. If you are interested, you will need to register your details with Building and Asset Services. Building, construction and maintenance tender opportunities are published on the Building and Asset Services eTender website.

The Queensland Contracts Directory is an online service that provides information on procurement arrangements across the Queensland Government.

View a webisode to learn how to access and use the Queensland Contracts Directory.

Local government tenders

Watch a webisode to find local government tendering opportunities.

Australian government tenders

The federal government publishes all business opportunities, annual procurement plans, multi-use lists and contracts on its centralised AusTender website.

View a webisode to find tender opportunities within the Australian Government.

Other state and territory government tenders

It may also be worth considering tender opportunities advertised by other state and territory agencies:


Attending industry events tradeshows, exhibitions, seminars and conferences is a good way to find out about emerging tenders and a great opportunity to network with relevant government officials. Networking with people in your industry sector and from other sectors can give you a different perspective on the market and potential opportunities. Listen to what others have to say and use this information to your advantage.

You can take this a step further by volunteering to speak at events. This will raise the profile of your business and make it easier to start engaging with public sector officials and potential buyers attending the event.

ICN Queensland helps businesses looking for work opportunities within major projects contract opportunities as well as hosts networking events between supplier and buyers.

Watch a webisode to learn the process of registering as a supplier within the ICN.

Also consider...

How to Prepare a Tender Document

Determining your capability and planning your tender response

Analysing the tender request

Understanding the buyer

Developing a competitive tender response

Finalising & submitting the tender response

Dealing with the tender process outcome

Sham Contracting

BSCAA Queensland has been working closely with the Fair Work Ombudsman to ensure your voices are heard when you report sham contracting within the industry. A Sham Contracting arrangement occurs where an employer attempts to disguise an employment relationship as an independent contracting arrangement. This is usually done for the purposes of avoiding paying minimum employee entitlements. We understand that this is a big problem within the industry and it is important that we all work together closely to continue to report this activity to ensure there is an even playing field when it comes to bidding for contracts. 

As a regulator, the Fair Work Ombudsman (FWO) has compulsory information gathering powers under the Fair Work Act 2009 which enables Fair Work Inspectors to require a person or company to produce evidence. If (on receiving information about an issue) the FWO commences an investigation, the FWO can request evidence from the parties concerned.

To establish whether someone is a genuine employee or independent contractor, the FWO may consider a range of evidence including documents such as contracts, pay records, invoices and correspondence between the parties. However, the determination is largely based on the multi-factor test where they consider different factors that relate to the right to control how the work is performed and whether a person is genuinely running their own business. The FWO generally offers interviews to parties (such as business, workers, employers) to obtain this type of information and makes a determination once an investigation has been completed.

The Fair Work Ombudsman now have a way for you to anonymously report companies you believe are using Sham Contractors. BSCAA encourages all companies to use this service.

To make a report please click on the image below: 

All information provided to the FWO’s Anonymous Report function is considered by the FWO. 

The information provided may result in an investigation into the issues, or be recorded by FWO and used to inform future compliance activities.

In terms of providing information to the FWO, it’s helpful to provide as much detail about the employer/business and the allegations as possible. Such as:

  • The name of the business, the owner/directors, contact details and the ABN.
  • Names and contact details of any witnesses/workers who are willing to speak to the FWO.
  • Details about the workplace practices (pay rates, hours of work, number or workers affected, type of work performed, whether the workers vulnerable).
  • Any supply chain issues relating to procurement (such as a business’s awareness of their contractors underpaying workers).
  • In cases of suspected sham contracting, details about the control the worker has in performing the work (if known). For example, the ability to delegate to another contractor or their own employee, right to refuse work, ability to accept other work, who sets hours/rates of pay, length of contract, expectation of ongoing work, methods of payment.

For more information about sham contracting and the multi-factor test please click here: Contractors and Employees – What’s the Difference?

The FWO prefer that you use their website via the Anonymous Report page. Alternatively, people can provide information by registering for MyAccount or (for workers/employees) by lodging a request for assistance.  You can also provide the information in writing by sending it to:

Fair Work Ombudsman
GPO Box 9887
Brisbane QLD 4001

If you are unable to use these methods please contact the BSCAA Queenland Office at with the information and we will be happy to lodge it for you. 

Suite 154, 4/16 Beenleigh Redland Bay Road, Loganholme  QLD  4129

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